1. No Physical Shipment
Hostiggo is a booking platform for homestays and short-term stays -- it does not sell, ship, or deliver any physical goods. No couriers, postal services, or logistics providers are involved in any transaction made on the platform. References to "shipping" in payment-processing terminology do not apply to bookings made through Hostiggo.
2. How Your Booking Is Delivered
What Hostiggo delivers is a confirmed reservation, not a shipped item. As soon as payment for a booking is successfully processed, the reservation is confirmed instantly and a booking confirmation -- including the property address, host contact details, and check-in instructions -- is sent to the guest by email and made available in their Hostiggo account, typically within a few minutes of payment confirmation. The stay itself is provided by the host directly at the property on the scheduled check-in date.
3. No Shipping Fees
Because no physical goods are shipped, Hostiggo does not charge any shipping, handling, or delivery fee. The amount paid at checkout reflects the booking price, applicable taxes, and Hostiggo's service fee, as itemized before payment.
4. Delayed or Missing Booking Confirmations
If a booking confirmation is not received within a reasonable time after successful payment, or if any details in the confirmation appear incorrect, guests should contact Hostiggo support immediately so the issue can be resolved. This does not affect the validity of a successfully processed payment or booking.
Questions about a booking confirmation?
Contact us at support@hostiggo.com.