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Cancellations & refunds

Last updated: September 26, 2026

Every listing uses one of three Hostiggo cancellation policies, chosen by the host. Refunds are calculated automatically from that policy and the time left before check-in. There is no manual negotiation. The formal policy is in our Cancellation & Refund Policy.

The three policies

PolicyCancel before the cutoffCancel after the cutoff
FlexibleFull refund if cancelled at least 24 hours before check-inNo refund within 24 hours of check-in
ModerateFull refund if cancelled at least 5 days before check-in50% refund if cancelled less than 5 days but at least 24 hours before check-in. No refund within 24 hours of check-in
StrictPartial refund if cancelled at least 7 days before check-in: the host's set percentage (50% unless the host chose otherwise)No refund within 7 days of check-in

What "full refund" covers

Refunds are calculated on what you paid for the stay and any add-ons you booked with it. Taxes (GST) and Hostiggo's service fee, plus the GST on that fee, are never refundable under any policy. A “full refund” means the full amount you paid minus those taxes and fees.

Add-ons can't be cancelled separately from the booking, but their price is included in the refund: the same policy percentage applies to the stay and add-ons together, and only the GST on add-ons is kept. See Add-on services.

How the time before check-in is measured

The countdown runs from the moment you confirm the cancellation to the start of your check-in date, which the system counts as 5:30 AM IST (midnight UTC) on that day. Example: with a Flexible policy and check-in on 10 October, you must cancel before 5:30 AM IST on 9 October to get a full refund.

Guests: how to cancel

  1. Go to My Memories (your trips) and find the confirmed booking.
  2. Click Cancel Booking. We show exactly how much you'll get back before you confirm.
  3. Confirm. The booking is cancelled, the refund is sent to your original payment method via Razorpay, and the dates are opened up on the host's calendar again.

Special cases

  • Only confirmed bookings can be cancelled, and a refund can only be started once per booking.
  • If the host has already been paid for the booking when you cancel, the refund isn't sent automatically. It's flagged for our team to settle manually.
  • If the refund fails at the payment provider, the booking is still cancelled and the refund is marked as failed for our team to follow up. Email support@hostiggo.com if you haven't received it.
In exceptional circumstances (e.g. government travel bans, natural disasters, safety risks), Hostiggo may allow full or partial refunds regardless of the policy. See the Cancellation & Refund Policy.

Hosts: choosing a policy

You pick Flexible, Moderate or Strict in the listing wizard's Cancellation policy step. For Strict, you also set the partial-refund percentage (0–100%, default 50%). If a listing has no policy set, Moderate applies.

Still need help?

Email support@hostiggo.com or report an issue.