1. Policy Structure & Control
Hostiggo determines the types of cancellation policies available on the platform, including refund timelines, percentages, and applicable conditions. Hosts are required to select one of the predefined cancellation policies during property onboarding. Once selected, the policy applies uniformly to all bookings for that listing unless updated by the host in accordance with platform rules. Hostiggo reserves the right to modify, restrict, or override cancellation policies where required by law, consumer protection guidelines, or exceptional circumstances.
2. Available Cancellation Policies
2.1 Flexible Cancellation Policy
Under the Flexible Cancellation Policy, guests are eligible for a full refund if the booking is canceled at least forty-eight (48) hours before the scheduled check-in date. Cancellations made within forty-eight (48) hours of check-in are non-refundable. This policy is designed for hosts who prefer higher booking flexibility and guest confidence.
2.2 Moderate Cancellation Policy
Under the Moderate Cancellation Policy, guests are eligible for a full refund if the booking is canceled at least five (5) days prior to the scheduled check-in date. Cancellations made within five (5) days of check-in are eligible for a partial refund, excluding Hostiggo’s service fees, as determined by the platform’s refund calculation system.
2.3 Strict Cancellation Policy
Under the Strict Cancellation Policy, guests may receive a partial refund if the booking is canceled at least seven (7) days prior to the scheduled check-in date. Cancellations made within seven (7) days of check-in are non-refundable. This policy is intended for high-demand properties or peak-season bookings.
3. Platform-Managed Refund Calculation
All refunds are calculated automatically by Hostiggo’s system based on the selected cancellation policy, booking date, and cancellation timestamp. Hosts and guests do not engage in manual refund negotiations. Hostiggo’s service or commission fees are non-refundable under all cancellation policies unless otherwise required by law.
4. Exceptional Circumstances (Force Majeure)
Notwithstanding the selected cancellation policy, Hostiggo may allow full or partial refunds in exceptional circumstances, including but not limited to government travel bans, natural disasters, public health emergencies, legal restrictions, fraud, or safety risks. Such determinations are made solely at Hostiggo’s discretion to ensure user safety and regulatory compliance.
5. Host Obligations
Hosts agree to honor all bookings and applicable refunds strictly in accordance with the selected cancellation policy and Hostiggo’s automated refund decisions. Failure to comply may result in penalties, including account suspension, listing removal, or financial adjustments.
6. Guest Acknowledgement
By confirming a booking, guests acknowledge that they have reviewed and accepted the applicable cancellation policy displayed at the time of booking. Refund eligibility is determined exclusively by the policy selected by the host and enforced by Hostiggo’s system.
7. Policy Updates
Hostiggo reserves the right to revise or update cancellation policies at any time. Any changes will apply prospectively and will be clearly communicated on the platform. Continued use of the platform constitutes acceptance of the updated policies.