Safety Information

Trust between guests and hosts is what makes a homestay work. Here's what Hostiggo does to keep both sides safe, and how to reach us if something goes wrong.

Verified hosts

Every host completes identity verification before they can list a property, so you always know who you're booking with.

Secure payments

Payments are processed through Razorpay and held until check-in — you never pay a host directly, and refunds follow the same platform-enforced rules every time.

Always reportable

Anything that feels off — a listing, a message, a stay — can be flagged in a couple of taps, and our team reviews every report.

Before and during your stay

Only communicate and pay through Hostiggo — booking or paying a host directly, on or off the platform, means none of our verification, refund, or support guarantees apply. Read the listing details, house rules, and cancellation policy shown at checkout before you confirm, and keep an eye out for anything that doesn't match what was listed once you arrive.

For how we handle your personal data and grievances related to it, see our Privacy Policy. For cancellations and refunds, see our Cancellation & Refund Policy.

Report a safety concern

If something feels unsafe or a listing doesn't match what was promised, tell us right away — critical safety and payment issues are prioritized with a target response time of under 4 hours.

Report an issue

Open the feedback form

Customer care

+91 84483 37674

Have a question that isn't about safety?

Our support team is reachable for booking, payment, and account questions too.